Lead Retail Customer Service Associate
FedEx Office Houston, TX
FedEx Office Houston, TX
2 weeks ago
See who FedEx Office has hired for this role
FedEx Office Houston, TX
2 weeks ago
- Report this job
Position SummaryThe Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.
General Duties And Responsibilities(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
- Secondary responsibility for coordination of all shipping related services and activities, to include:
- Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
- Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
- Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- All other duties as needed or required
Minimum Qualifications And Requirements
- High school diploma or equivalent education
- 2+ years of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred QualificationsPay Transparency: PayAdditional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
- Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Printing Services
Referrals increase your chances of interviewing at FedEx Office by 2x
See who you know
Get notified about new Retail Associate jobs in Houston, TX.
Sign in to create job alert
Similar jobs
-
Guest Service Representative - JW Marriott Houston
Guest Service Representative - JW Marriott Houston
Dimension Hospitality
Houston, TX
-
Front Desk Agent
Front Desk Agent
Houston, TX
-
Front Desk Representative
Front Desk Representative
Artis Print
Houston, TX $53,500.00 - $57,500.00
-
Guest Service Agent
Guest Service Agent
American Liberty Hospitality
Houston, TX
-
Front Desk Agent
Front Desk Agent
MCR Hotels
Houston, TX $15.00 - $16.00
See AlsoPGA TOUR releases 2025 FedExCup Season scheduleLead Retail Customer Service Associate in Houston Texas | FedEx CareersFedEx Office hiring Retail Customer Service Associate in Houston, TX | LinkedInT-Mobile and Fedex Kinko's Office and Print Centers Complete Deployment of Wireless Hotspots Nationwide - T-Mobile Newsroom -
Guest Service Representative
Guest Service Representative
Nothing Bundt Cakes
Houston, TX
-
Guest Service Agent
Guest Service Agent
Houston, TX
-
Membership and Guest Services Associate
Membership and Guest Services Associate
Museum of Fine Arts, Houston
Houston, TX
-
Star Cinema Grill - Guest Attendant
Star Cinema Grill - Guest Attendant
Star Cinema Grill
Houston, TX
-
Front Desk Agent Westin Houston Downtown
Front Desk Agent Westin Houston Downtown
Landry's
Houston, TX
-
Front Desk Agent
Front Desk Agent
Champions Group
Greater Houston
-
Hotel Front Desk Agent
Hotel Front Desk Agent
Houston, TX
-
Front Desk Agent Full-Time/Part-Time
Front Desk Agent Full-Time/Part-Time
American Liberty Hospitality
Houston, TX
-
Front Desk Agent
Front Desk Agent
MCR Hotels
Houston, TX $13.00 - $13.50
-
Front Desk Representative
Front Desk Representative
Malibu Events Promotions
Houston, TX $25,000.00 - $38,000.00
-
Guest Services Associate
Guest Services Associate
Alley Theatre
Houston, TX
-
Front Desk Agent
Front Desk Agent
American Liberty Hospitality
Houston, TX
-
Front Desk Agent
Front Desk Agent
The Post Oak Hotel at Uptown Houston
Houston, TX
-
Guest Service Agent - Part Time
Guest Service Agent - Part Time
Sonesta Hotels
Houston, TX
-
Front Desk Agent
Front Desk Agent
Highgate
Houston, TX
-
Front Desk Agent - Embassy Suites Houston Galleria
Front Desk Agent - Embassy Suites Houston Galleria
Remington Hospitality
Houston, TX
-
Front Desk Agent
Front Desk Agent
American Liberty Hospitality
Houston, TX
-
Front Desk Agent- On Call
Front Desk Agent- On Call
Houston, TX
-
Hotel Front Desk Agent
Hotel Front Desk Agent
Pyramid Global Hospitality
Houston, TX
-
HU Receptionist
HU Receptionist
Hunton Andrews Kurth LLP
Houston, TX
-
Front Desk Agent
Front Desk Agent
Driftwood Hospitality Management
Houston, TX
-
Front Desk Agent
Front Desk Agent
Driftwood Hospitality Management
Houston, TX
People also viewed
-
Client Service Associate
Client Service Associate
Compound
Houston, TX $55,000.00 - $65,000.00
-
Guest Services Representative
Guest Services Representative
Houston Astros
Houston, TX
-
Guest Services Assistant
Guest Services Assistant
Alley Theatre
Houston, TX
-
Hotel Front Desk Agent
Hotel Front Desk Agent
Pathfinder Hospitality
Houston, TX $14.00 - $15.00
-
Guest Service Associate
Guest Service Associate
Cafe Express
Houston, TX
-
Member Concierge
Member Concierge
Life Time Inc.
Houston, TX
-
Front Desk Agent
Front Desk Agent
Driftwood Hospitality Management
Houston, TX
-
Guest Service Agent - Hilton Americas Houston
Guest Service Agent - Hilton Americas Houston
Hilton Americas-Houston
Houston, TX
-
FRONT DESK AGENT
FRONT DESK AGENT
Texas Western Hospitality
Houston, TX
-
Client Success Associate (Entry level, Remote)
Client Success Associate (Entry level, Remote)
INFUSE
Houston, TX
Similar Searches
- Retail Salesperson jobs 176,503 open jobs
- Merchandise Associate jobs 161,968 open jobs
- Retail Assistant jobs 121,508 open jobs
- Stocking Associate jobs 18,717 open jobs
- Parttime Sales Associate jobs 120 open jobs
- Store Associate jobs 291,364 open jobs
- Sales Floor Associate jobs 84,991 open jobs
- Leasing Associate jobs 4,010 open jobs
- Health Physicist jobs 1,296 open jobs
- Assistant Audio Engineer jobs 478 open jobs
- Retail Sales Executive jobs 121,217 open jobs
- Fashion Consultant jobs 9,607 open jobs
- National Sales Head jobs 18,061 open jobs
- Retail Specialist jobs 123,699 open jobs
- Seasonal Sales Associate jobs 97,876 open jobs
- Retail Sales Specialist jobs 142,628 open jobs
- Outlet Manager jobs 40,082 open jobs
- Cashier jobs 196,386 open jobs
- Project Manager Scrum Master jobs 58,492 open jobs
- Director of Retail Sales jobs 8,766 open jobs
- Banking Advisor jobs 89,760 open jobs
- Sales Cashier jobs 137,989 open jobs
- Manufacturing Planner jobs 3,089 open jobs
- Retail Sales Manager jobs 99,028 open jobs
- Support Consultant jobs 69,861 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More