City of Burlington, NC hiring IT Systems Engineer in Burlington, NC | LinkedIn (2024)

Salary: $70,366.40 - $112,590.40 Annually

Location : Burlington, NC

Job Type: Full-time

Job Number: 2024-00130

Department: Information Technology

Division: Information Technology

Opening Date: 07/23/2024

Closing Date: 8/27/2024 11:59 PM Eastern

Job DescriptionAbout us - Are you passionate about making a meaningful impact in your community? Do you want to be part of a dynamic team of IT superheroes dedicated to enhancing the City of Burlington NC government services?

At City of Burlington - Information Technology Department, you'll have the opportunity to work in a collaborative and fun environment where your efforts will directly benefit various departments, including Animal Services, Finance, HR, Fire, Police, Recreation, Tax, Water Resources, and more.

If you're an IT generalist eager to explore a wide range of technologies and avoid being siloed into one specific area, we want you on our team. Come help us make the city's services more secure, accessible, and effective as our next IT Systems Engineer!

What You Will DoYour primary responsibilities will include managing, designing, and maintaining the City's IT infrastructure, focusing on network and server administration, cloud services integration, and ensuring security across all IT systems. You will be troubleshooting network, security, and system issues, monitoring security logs, and safeguarding all city assets.

You will manage the City of Burlington's network infrastructure to include all switches, routers, and firewalls, wireless access points, and related architecture. Responsibilities include documenting, configuring, troubleshooting, installing, and designing systems and infrastructure to meet evolving needs of the city, covering data, voice, and video systems. You will lead projects related to the selection and implementation of complex network and infrastructure equipment's in a TCP/IP environment. It involves proactive administration of systems to maintain smooth operations, including monitoring network infrastructure and server logs, maintaining intrusion detection systems, and keeping network diagrams and documentation current. The role also includes evaluating new hardware/software, participating in disaster recovery planning and implementation, and supporting the city-wide fiber optic network. The individual must participate in the on-call rotation and perform other tasks as needed.

Examples of Duties

• Configure, administer, upgrade, deploy, and migrate firewalls.
• Configure, install, maintain, and monitor Layer 2 and Layer 3 switches.
• Administer and secure network connectivity, including door access, cameras, and servers.
• Configure, deploy, troubleshoot, and maintain wireless networks (city Wi-Fi and public access wireless).
• Collaborate with other Systems Engineers to optimize system performance.
• Implement new or replacement systems to meet city needs.
• Review system logs and address identified issues.
• Manage critical systems and appliances, such as email archiver, storage arrays, and virtual server systems.
• Coordinate with IT staff to deploy firmware and OS updates across network and security hardware.
• Assist IT management in planning and implementing solutions to ensure system compatibility.
• Provide support to IT specialists, including service desk and PC deployments.
• Maintain up-to-date documentation of network, security, servers, and other systems.
• Troubleshoot network, connectivity, and infrastructure issues, resolving both minor and major problems.
• Administer Microsoft Entra, Office365, Exchange and MFA/SSO platforms.
• Administer Windows Active Directory, DNS, DHCP, NTFS permissions, Group Policy Management and PKI infrastructure.
• Implement and manage CIS and NIST controls.
• Utilize PowerShell and scripting for automation.
• Other duties as assigned.

QualificationsKnowledge, skills, and Abilities:

• CCNA, VMware and NGFW or equivalent knowledge and experience
• Extensive knowledge of subnetting networks for planned designs
• Thorough understanding of access control lists (ACL) for traffic management
• Experience with fiber networks.
• Proficiency in Microsoft Terminal Services solutions
• Expertise in Virtualization e.g. VMware, Nutanix and OpenShift is a plus.
• Office 365 administration
• Security management of cloud-based solutions
• Understanding of server clustering and related technologies (e.g., EtherChannel, bonding, IP addressing, virtual interfaces)
• Knowledge of data flows through the OSI model
• Proficiency in Cisco Layer 2/3 switch configuration and maintenance
• Expertise in firewall installation and maintenance
• Knowledge of SQL Server and Microsoft server administration
• Demonstrated ability to administer SAN and NAS storage systems.
• Demonstrated ability to prepare detailed reports and present information clearly.
• Demonstrated ability to organize system components logically and write technical reports and user manuals.
• Demonstrated ability to establish and maintain effective working relationships.
• Experience with Microsoft Entra and Exchange administration.
• Expertise in Active Directory, DNS, DHCP, and PKI infrastructure
• Knowledge of CIS controls
• Proficiency in NTFS permissions management
• Experience with cloud technologies.
• Knowledge of change management processes
• Demonstrated ability y to work well with IT staff, end-users, and citizens.

Minimum Qualifications

• Bachelor's Degree or equivalent education/experience, preferably in MIS, IT, or technical systems focus.
• 5+ years of experience as a Network Engineer in a medium-sized organization (1000+ nodes)
• 5+ years of experience supporting network equipment in a medium-sized Cisco environment (1000+ nodes)
• Experience with Palo Alto & Cisco firewalls.
• Experience with Wireless APs and Wireless LAN architecture.
• 5+ years of experience administering and supporting Microsoft-based servers and endpoints. Experience with Virtualization technologies.
• Adaptability to technology and paradigm shifts
• Valid driver's license

Preferred

• Coursework in systems analysis and design.
• Certifications in systems analysis and design.

Supplemental InformationPhysical requirements: The role involves exertion of up to 50 pounds occasionally and negligible constant force to move objects. Occasional climbing is required. Visual acuity to prepare and analyze figures, operate a computer, and ensure the accuracy and neatness of work is necessary.

Working conditions: None. The worker is not substantially exposed to adverse environmental conditions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ablity to transfer North Carolina local government earned sick leave.
• Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Prudential 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans